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General conditions

GENERAL CONDITIONS OF CONTRACT

1. PARTIES AND ACCEPTANCE OF THE GENERAL CONTRACT CONDITIONS:

On the one hand, the supplier of the products, EGA IMPORT ACCESORIOS, S.L. (hereinafter also the provider), with registered office at Ctra. A-318 Cabra-Úbeda Km. 51,900, 14940 CABRA, ( Córdoba), N.I.F. B56048507, customer service telephone number 957842902, and e-mail: pedidos@mitortuga.es, being the owner of the website www.mitortuga.es, exposes the contractual document that will govern the contracting of products through the reviewed website.

And on the other, the User – Client (hereinafter the User), registered on the website through a username and password, over which they have full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider.

BOTH ACCEPT this document, and implies that the user:

to. She has read, understands and comprehends what is stated here.

b. That she is a person of legal age and with sufficient capacity to contract.

c. That it assumes all the obligations set forth herein.

d. That you have read and accept these general conditions of purchase from the moment you purchase any product offered.

This document can be printed and stored by Users.

The provider makes the e-mail address pedidos@mitortuga.es available to them so that they can raise any questions about these conditions.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the provider's website.

The provider reserves the right to unilaterally modify these General Conditions, without this affecting the goods or promotions that were acquired prior to the modification, in order to improve the products offered. In any case, before buying the products, these general conditions must be consulted.

It is advisable that you keep a copy of the data contained in the purchased products.

EGA IMPORT ACCESORIOS, S.L. is not responsible for any loss of data, files or any damage resulting from a backup failure by the User of the data contained in the products purchased such as cards from memory.

EGA IMPORT ACCESORIOS, S.L. is not responsible for the consequences that may result from improper use of the products for sale on the web.

The civil liability of EGA IMPORT ACCESORIOS, S.L. for the products supplied is limited to the amount thereof, the user waives any claim to the provider for any reason in any case of dissatisfaction with the products purchased at the web www.mitortuga.es, as well as possible failures, slow access or errors in accessing the web, including loss of data or other information that may exist on the computer or network of the user accessing the web.

EGA IMPORT ACCESORIOS, S.L. is a company specialized in the distance selling of Caravaning Accessories products. EGA IMPORT ACCESORIOS, S.L. sells its products remotely over the Internet through its website and/or by telephone. EGA IMPORT ACCESORIOS, S.L. has a physical store at Ctra. A-318 Cabra-Úbeda Km. 51,900 14940, Cabra, Córdoba, for the sale of products.

2. OBJECT OF THE CONTRACT:

2.1 Scope of application: The purpose of this contract is to regulate the contractual purchase-sale relationship between the provider and the user at the time the user accepts these purchase conditions during the online contracting process checking the corresponding box. These CGC will apply from the day the order is placed.

The contractual relationship of sale entails the delivery, in exchange for a determined price done and publicly exposed through the website, of a specific product.

2.2 Territory of application: The virtual store of www.mitortuga.es is active throughout Spain.

2.3 Capacity to contract: To be able to place an order, you must be of legal age and have the capacity to contract.

2.4 Customer acceptance: The validation of an order through the website www.mitortuga.es is done by email and also implies automatic acceptance of the GTC. These conditions are available on the web www.mitortuga.es or, if you wish and request, we can make it available to you by email.

2.5. Modification of the General Conditions of Contract: EGA IMPORT ACCESORIOS, S.L. reserves the right to make changes and/or modifications in these CGC. We advise our customers to check them regularly. In the event that these changes or modifications are introduced once an order has been placed, the conditions in force on the date the order was made will apply.

3. INFORMATION PROVIDED ON THE WEB www.mitortuga.es:

3.1 Publication of prices: Exceptionally, the prices of the products shown on our website may be wrongly specified and show a lower price than the corresponding one. When this happens, and if we have confirmed your order, we will immediately contact you in order to issue a new order confirmation with the correct price. In the event that the corresponding price is higher, you may cancel your order and we will refund any amount that you have already paid.

3.2 Product Information: Information contained in our advertising, brochures, other written material, on our website, or provided by our agents or employees constitutes an invitation to make a deal. Such information does not constitute an offer to supply any product by us.

The contents of www.mitortuga.es are constantly renewed and updated to offer our clients the most complete and detailed information possible. Due to this, it is possible that the contents may show, on exceptional occasions, provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel his purchase without any cost on his part.

All the contractual information present on the website is shown in Spanish (Castilian) and communication with customers and users, as well as the formalization of the contract, will be carried out in this language, although, if the customer so wishes, it can be done in another language, always indicating it before starting the contracting procedure.

3.3 Availability of the product(s):

As a general rule, we have all our products in stock so that you do not have to wait several days or weeks to receive your order. Normally when you buy an item, it indicates so, if it is not in stock, the website itself will not let you buy and will announce that the product is OUT OF STOCK. In some specific cases, due to a failure either of the web or ours, it may be caused that it indicates that there is stock without having it, as a general rule it is not like that and we would contact contact you to refund the amount if it has already been paid.

3.4 Right of Cancellation: EGA IMPORT ACCESORIOS, S.L. reserves this action (right of cancellation) of the shipment of a certain product that does not meet the quality requirements imposed on all products of www.mitortuga. is. In the event that this lack of quality is detected, the Customer Service of EGA IMPORT ACCESORIOS, S.L. will suggest a replacement product and, if the replacement is not to the customer's satisfaction, the cost of said product will be refunded.

3.5 Orders 24 hours a day, every day of the year: Order reception hours are twenty-four (24) hours, three hundred and sixty-five (365) days a year, although orders placed will not be processed. after seventeen (17) hours, remaining for the next business day in CABRA. Orders received over the weekend will be processed first thing the following Monday, or first business day.

3.6 Fraud: If EGA IMPORT ACCESORIOS, S.L. suspects or detects any anomaly or fraud, it reserves the right to cancel the transaction for security reasons.

4. PURCHASE PROCEDURE:

In order to access the products offered by the provider, the user must register through the website by creating a user account. For this, the user must freely and voluntarily provide the personal data that will be required, which will be treated in accordance with the provisions of current regulations on data protection, Regulation (EU) 2016/679 of 27 of April 2016 (GDPR) regarding the protection of individuals with regard to the processing of personal data and the free circulation of these data, Organic Law 15/1999 of December 13 (LOPD) regarding the protection of personal data and Royal Decree 1720/2007, development of the LOPD, detailed in the Legal Notice and Privacy Policy of this website.

The user will select a username and password, agreeing to make diligent use of them, and not make them available to third parties, as well as to notify the provider of their loss or theft or possible access by an unauthorized third party. , in such a way that it proceeds to the immediate blocking.

The user will not be able to choose as a username words whose purpose is to confuse others by identifying him as a member of the provider, as well as offensive, insulting and, in general, expressions contrary to the law or to the requirements of morality and good manners.

Once the user account has been created, it is reported that in accordance with the requirements of art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:

1. Choose the product by clicking on it, and it will be automatically added to the "shopping cart".

2. If you want to add more products, you must select the "Continue shopping" option. If by mistake you have added something that you did not want, you must click on the option to remove it from the shopping cart. In the shopping cart the items, the quantity, the price and the total amount will be observed. Once all the products have been chosen, the taxes, charges and discounts will be calculated according to the payment and shipping data entered.

3. Once the product/s have been chosen, you must click on the finish tab to place the order. By clicking on this option, the purchase confirmation will appear (summary of the order placed, its data and the chosen payment method).

4. User registration will be requested to be able to make the purchase (this registration is free), in which a data collection form must be completed (in which you will have to accept the Privacy Policy and the Legal Notice (and link to both)). Once completed, you will receive a registration confirmation email at the indicated email address. If you were already registered, you can access your data by clicking on the already registered user button.

Please check your email inbox for spam and junk mail and always verify that the contact details you provide are correct.

5. Once registered, an observations screen will appear, where you can indicate the delivery time; a check box that must be marked since it is the acceptance of these General Contract Clauses and the Privacy Policy.

6. To finish the process, you must click on the Finish button

In any case, the provider's contracting platform will inform the user, once the contracting procedure has been completed, via email regarding all the characteristics, price, forms of transport, date of contracting and estimated delivery of the purchased product.

If there is any type of error in the indicated address or in any other point of the order, you must notify it immediately to the e-mail address that will appear on the web to proceed with the correction of this error.

If you have any questions, you can contact our Customer Service through any of the methods that are provided on the web www.mitortuga.es.

EGA IMPORT ACCESORIOS, S.L. will provide FREE Customer Service through our contact email pedidos@mitortuga.es, if you choose another alternative means of communication, the user is the one who must bear the particular cost of the same.

EGA IMPORT ACCESORIOS, S.L. makes telephones available to you in Spain subject to the cost of your telephone operator.

BUY AS A GUEST   

This website also allows purchase through the guest purchase functionality. In this type of purchase, you will only be asked for the essential data to be able to process your order. Once the purchase process is complete, you will be offered the possibility of registering as a user or continuing as a non-registered user.

5. SHIPPING:  

Shipping conditions here .

6. PRICES AND TERMS OF VALIDITY OF OFFERS:

All prices displayed in the store www.mitortuga.es include VAT in force at the time of purchase. All the prices that appear on the web are valid except for typographical errors or end of stocks and in any case they will be expressed in the Euro currency (€). Said expenses, unless expressly indicated otherwise, do not include shipping, handling, packaging, shipping insurance or any other additional services and annexes to the product or service purchased. (VALUE ADDED TAX: In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of products or services will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla.The applicable VAT rate will be the one legally in force at any time depending on the specific item in question.In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in accordance with current regulations in each of these territories.)

The payment made to the provider will entail the issuance of an invoice in the name of the registered user. Said invoice will be automatically sent to the email address provided by the user, as well as sent together with the purchased product.

The prices applicable to each product will be those published on the web and applied automatically by the contracting process in its last phase. The client assumes that, in any case, the economic valuation of some of the products may vary in real time. In any case, this will always be previously communicated to the users.

In cases of promotions of limited duration, the promotion discount will be applied as long as the order has been registered during the promotion period.

The data recorded by the different payment methods constitute proof of the date on which the financial transactions were made and will serve to determine whether or not said order is subject to promotion.

For any information about the order, the User may contact through the PROVIDER's customer service telephone number or via email to the address provided.

7. PAYMENT METHOD:

Below we detail the available systems:

7.1 Payment by credit or debit card: The user must have a valid and activated credit or debit card for online purchases, where they must specify all the digits of the card number in the corresponding form . The operation is formalized at the time of placing the order. Only Visa and Mastercard cards are accepted. Payments are only accepted with secure cards in which your identity as the cardholder is authenticated according to the method established by your bank, through secure electronic commerce ("Verified by Visa" and "MasterCard SecureCode"). The order cannot be kept in account and will not be processed until the payment has been authorized by your bank or savings bank.

The system called SSL (Secure Sockets Layer) is used, a payment system in a secure environment since it allows the encryption of the information transmitted during the transaction, ensuring its confidentiality.

7.2 Cash on delivery: The form of cash on delivery payment is upon delivery of the order, when the transport company delivers the package you will have to have the amount prepared for the aforementioned order to make the payment, if This is not the case, after 2 no-shows at the delivery address, the recipient must go to collect their order from the Company. Orders will only be delivered to the address provided by the customer when placing the order.

7.3 Payment by transfer or account deposit: At the time of finalizing the order, the user will receive instructions with the account number to pay the order. It is essential that the assigned order number and the name of the user are clearly indicated in the transfer order. In order to confirm the order, it will be necessary to make it within 7 days, otherwise it will be canceled in our system.

7.4 PayPal or other platforms: Once the purchase is complete, if this payment method is chosen, you will be redirected to the official PayPal website where you can make the payment. Once the payment has been made correctly, your order will be finalized and an email will be sent with the summary of your purchase. Pressing the "Back to the web" button will return to the web to see the order and be able to print it. PayPal has its own privacy policies and EGA IMPORT ACCESORIOS, S.L. has no responsibility for them.

8. ORDER DELIVERY:

8.1 Shipping Address: Orders will be delivered to the delivery address freely designated by the user. In this way, the provider does not assume any responsibility for when the delivery of the product does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the service company. shipments, assigned for this purpose, such as the absence of the recipient.

The order delivery time will be during regular business hours.

Notwithstanding the foregoing, the provider has adopted the measures required of a diligent merchant so that the delivery can be made in the agreed time, for which reason no liability can be imputed against the provider.

Shipments are only made to destinations in Peninsular Spain and the Balearic Islands. It is sent to other destinations, after consultation.

The shipping address provided by the customer can be changed within 30 minutes at Customer Service on the phone 957842902, from the moment you receive the order confirmation email, by the transport company and always during business hours. .

EGA IMPORT ACCESORIOS, S.L. will put all the means at its disposal so that your order is delivered within the period that appears on our website as of the date of issuance of the order confirmation.

8.2 Delivery times: correspond to those set out in the file for each product. In the case of products not available at the time of purchase, our Customer Service may provide you with information on availability and a delivery time.

8.3 Shipping Confirmation: At the time the order is delivered to our carrier, we will send you shipping confirmation to the email address you provided when placing the order. In the shipping confirmation we will indicate the corresponding tracking number so that you can track it through the website of our carrier.

8.4 Delivery damage: Products are delivered in secure packaging. If at the time of delivery it is visible and clear, without the need to manipulate the shipping packaging or the product itself, that a product has defects caused by damage caused by transport or it is appreciated, in the same way, a mistake in it Upon receipt of merchandise, the customer must detail this fact on the receipt signed by the carrier and immediately contact our Customer Service line 957842902 or email pedidos@mitortuga.es within 24 hours of receipt, in order to request the return the product or products affected and proceed to replace it with another in optimal conditions or, make a refund of the price paid for it, as indicated in said email.

A proof of delivery without any evidence of damage is equivalent to a product with the packaging in perfect condition. Similarly, if damage to the product is detected once the package is opened while the packaging is in perfect condition, the customer has 24 hours from receipt to contact our Customer Service line 957842902 or email pedidos@mitortuga.es. After 24 hours of delivery, claims for damage to the product will not be accepted.

9. RIGHT OF WITHDRAWAL:

Download the right of withdrawal annex

9.1 Right of withdrawal: The User has 14 calendar days, counted from the date of receipt of the order (art. 71 Law 3/2014, of March 27 ). If you are not satisfied with the product or any of the products in your order, you may exercise your right of withdrawal by filling out the form attached to these conditions, with your order number (to obtain a refund of the amount of the product/s within within a maximum period of fourteen (14) calendar days following receipt of the order) together with your contact information. Unless the return is made due to defects in the product, the expenses related to the shipment will be assumed by the USER. The product must be returned in its original packaging and in perfect condition.

We will provide you with instructions for the return procedure. You must send us the anexo de desistimiento by email to pedidos@ mitortuga.es, always within 14 calendar days of receipt of the order. After this period, you can only request the return or exchange of the product(s) for technical reasons subject to the guarantee of said product(s). You can download the withdrawal annex here or at the bottom of this page.

You must return the product with all the elements with which it was delivered, without damage or wear marks of any kind, and that it does not denote an inappropriate use of the good or different from its own nature to the address that we have provided.

It is advisable to return it in its original packaging, if this is not possible, the product will suffer a depreciation in value. The client will be responsible for the packaging and protection of the products that he sends as well as the expenses derived from the shipment.

Provided that the products are returned within a period of 14 calendar days, without any damage or signs of wear and in compliance with the requirements established in this section, with the return number that we will have provided, we will refund the total amount of the purchase.

Remember that in any case the product must include:

-    Copy/Original of Invoice

-    Date of purchase and exercise of withdrawal

Information of interest (optional):

-    Reasons for return

-    Information that you believe is necessary or of interest to process the return

 

IN CASE OF RECEIVING A RETURN WITH THE PACKAGING IN POOR CONDITION WITH LABELS, ADDRESS DEEDS, ETC. A RETURN OF €6 LESS WILL BE MADE, IN CONCEPT OF PACKAGING HANDLING.

RETURNS ARE NOT POSSIBLE THROUGH THE POST OFFICE COMPANY, SINCE THIS COMPANY DOES NOT DELIVERY IN THE AREA WHERE WE ARE LOCATED AND THE PACKAGES DO NOT REACH US.

SHIPMENTS   CARRIAGE PAID FOR FULFILLING THE FREE SHIPPING REQUIREMENTS, IN CASE OF RETURN OF THE PRODUCT/PRODUCTS WE MUST RECEIVE THEM CARRIAGE PAID TO OUR WAREHOUSE, ONCE WE MAKE THE RETURN, THE PERCENT CORRESPONDING TO THE TRANSPORTATION OF THE MERCHANDISE SHIPPED ON ITS DAY WILL ALSO BE DISCOUNTED FOR REASON OF NOT MEETING THE FREE SHIPPING REQUIREMENTS.

ALL PRODUCTS THAT ARE SOLD BY THE METERS CANNOT BE RETURNED.

 

9.2 Return of defective product: the user must inform EGA IMPORT ACCESORIOS, S.L. of the lack of conformity with the product within a period of two months from when he became aware of it. . In the event that the product is defective from origin, you must send an email to pedidos@mitortuga.es with the order number and explaining the reason for the return.  Our Customer Service will contact you via email or phone call indicating how to proceed to ship the product.

The product(s) of the order must be returned to the address that we will provide you with all the elements with which it was delivered in perfect condition, without damage or marks that denote an inappropriate use of the good or different from the nature of the product. same.

Once the defective product is received in compliance with these requirements and it is verified that the product/s have a factory defect, we will contact you to manage the repair, replacement, reduction or termination of the contract. In any of the above cases, the derived expenses will be borne by EGA IMPORT ACCESORIOS, S.L.

9.3 Return of a non-defective product: When the product has no defect and its return has been caused by ignorance or misuse, EGA IMPORT ACCESORIOS, S.L. will contact You to indicate the steps to follow for the recovery of the product.

The shipping costs derived from the return of a product that does not present any damage or defect to the user, will be borne by the customer. The verification by EGA IMPORT ACCESORIOS, S.L. that the product resulting from the return presents damages derived from misuse or deficient protection during the shipment may suppose the annulment of the Guarantee or cause a decrease in value. of the product.

9.4 Return due to an error in the order by EGA IMPORT ACCESORIOS, S.L.: When the product does not correspond to the one ordered, due to an error attributable to the company, the user must communicate it by email to the company as soon as possible; EGA IMPORT ACCESORIOS, S.L. will bear the costs of collecting the product sent by mistake and delivery of the product corresponding to the order placed.

9.5 Verification of Returns: The verification and verification of the products subject to return will be the responsibility of EGA IMPORT ACCESORIOS, S.L. which, once in its facilities, will verify that they are received complying with all the requirements established in section 9.1.  Failure to comply with these requirements may result in the cancellation of the Warranty or cause a decrease in the value of the product.

If any of the elements are missing, the return file will remain pending as long as the client does not proceed to send the missing elements.

9.6 The right of withdrawal may not be applied in the following cases:

1. If the product is not presented in perfect condition.

2. If the product packaging is not original or it is not in perfect condition. The original packaging must protect the product so that it is received in perfect condition, the use of seals and adhesive tape applied directly to it being prohibited.

3. When the product is open without being able to demonstrate that it has not been used.

4. When they are personalized products or those that, for reasons of hygiene or other legally provided exceptions, are not susceptible to this right.

10. REFUNDS:

10.1 Reimbursement of shipping costs: The responsibility of the shipping The shipment falls exclusively on the transport company or means contracted for said shipment. The extra expenses derived from the contracting of fast delivery services will be borne by the client.

10.2 Reimbursement for returns: In the case of returns, the reimbursement of the amounts paid will be made through the means of payment that was used in the purchase. EGA IMPORT ACCESSORIES, S.L. will not refund the amount or make any reshipment of merchandise until the receipt and state of packaging and accessories of the product subject to return or exchange has not been verified in our warehouse.

10.3 Refund Term: the refund will be made within 15 business days from receipt and verification of the conditions of receipt of the shipment. The maximum term to make the established payment is one month. To proceed with the refund by bank transfer, you must provide us with the following information:

- return number

- invoice and order number

- IBAN + 20 digits of your bank account.

10.4 EGA IMPORT ACCESORIOS, S.L. declines to refund the amounts if:

- the products are used or deteriorated, or their use has exceeded their nature.

- The products are missing some element.

11. APPLICABLE WARRANTIES AND AFTER-SALES SERVICES:

11.1 Guarantee: All the products offered through the website are completely original, unless otherwise indicated in their description.

All products have a warranty period of 2 years, in accordance with the criteria and conditions described in Law 3/2014, of March 27, which approves the consolidated text of the General Law for the Defense of Consumers. and Users and other complementary laws, except in exceptional cases in which it may be of a different duration.

In the event that the Law on Guarantees for the Sale of Consumer Goods (23/2003, of July 10) establishes that the product must be sent to the manufacturer to manage said guarantee, the team of EGA IMPORT ACCESSORIES, S.L. will tell you how to proceed via email or phone call. In these cases, EGA IMPORT ACCESORIOS, S.L. is not responsible for how the manufacturer processes the guarantee of said product.

1. Unless proven otherwise, it will be understood that the products are in accordance with the contract as long as they meet all the requirements that are expressed below, except that due to the circumstances of the case, any of them is not applicable:

a) They conform to the description made by EGA IMPORT ACCESORIOS, S.L..

b) Are suitable for the uses to which products of the same type are ordinarily used.

c) They are suitable for any special use required by the client when they have informed EGA IMPORT ACCESORIOS, S.L. at the time of signing the contract, provided that the latter has admitted that the product is suitable. for this use.

d) They present the usual quality and benefits of a product of the same type that the client can reasonably expect, taking into account its nature and, where appropriate, the descriptions of the specific characteristics of the products made by EGA IMPORT ACCESSORIES, S.L.

e) EGA IMPORT ACCESORIOS, S.L. describes the details, technical characteristics and photographs of the products provided by their manufacturer, so that it is not bound by these public statements.

2. The lack of conformity resulting from an incorrect installation of the product will be equated to the lack of conformity of the same when the installation is included in the sales contract and has been carried out by EGA IMPORT ACCESORIOS, S.L. or under its responsibility, or by the USER when the defective installation is due to an error in the installation instructions.

3. There will be no responsibility for lack of conformity that the User knows or could not ignore at the time of signing the contract or that originates from materials supplied by the User.

11.2 Defective products: In the event of a defective product, EGA IMPORT ACCESORIOS, S.L. must repair, replace, reduce the price or terminate the contract (as appropriate), take which will be free for the user. EGA IMPORT ACCESORIOS, S.L. is liable for any lack of conformity that manifests itself within a period of two years from delivery, as long as it informs EGA IMPORT ACCESORIOS, S.L. of the lack of conformity within two months of becoming aware of it.

11.3 Cases of warranty cancellation: The warranty does not apply in the following cases:

-    Deterioration created by adaptations, adjustments or modifications made to a product without a written agreement with the manufacturer,

-    Expenses related to maintenance, repair or exchange for parts due to normal wear,

-    Breakdowns and deterioration of accessories,

-    Deterioration created by misuse of the product, inappropriate use, non-compliance with the instructions for use regarding its use and maintenance or inappropriate installation,

-    Damages generated by non-accredited persons or the user,

-    Damages caused by accidents, lightning, floods, fires or any other cause that is not the responsibility of the manufacturer,

-    Damage caused by a failure of the system in which the product may be incorporated,

-    If the model or serial number of the product shows any modification,

-    Use of the product outside the family and private framework, for example in intensive professional use, or

-    Products already repaired by Repair Services outside EGA IMPORT ACCESORIOS, S.L..

11.4 Replacement of an irreparable product: In the event that the product is considered irreparable or the cost of the repair is disproportionate to its value, it will be replaced by another exactly the same. If the latter is not possible, we will offer you a product with identical or superior characteristics.

The replacement of your product will terminate your sales contract and warranty extensions, if any, since when you purchase your new product it will benefit from a new contract as it is a new purchase.

12. ONLINE DISPUTE RESOLUTION

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, finally being able to suggest and/or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/

13. NULLITY AND INEFFICACY OF THE CLAUSES:

If any clause included in these General Conditions were declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that is null or ineffective, subsisting the General Conditions in everything else, taking said disposition, or the part of the same that is affected, by not put.

14. APPLICABLE LAW AND JURISDICTION:

These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the products or services subject to these Conditions, to the Courts and Tribunals of the city of Cabra, Córdoba (Spain).

In the event that the user has her domicile outside of Spain, the provider and the user expressly waive any other forum, submitting to the Courts and Tribunales of the city of Cabra, Córdoba (Spain).

15. COMMENTS AND SUGGESTIONS:

His comments and suggestions will be well received. We kindly ask you to send us such comments and suggestions through our contact form.

In addition, we have official claim forms available to consumers and users. You can request them by calling the Customer Service phone number 957842902 or through our contact form.